Frequently Asked Questions
Everything you need to know about MatchHype. Can't find the answer? Contact our support team.
Our cloud rendering engine typically completes your video in less than 15 seconds. You'll receive a notification once your video is ready for download.
No, but you can preview your video as many times as you want before finalizing the payment. This gives you the chance to make sure everything looks perfect.
Videos are delivered in MP4 format at 1080x1920 resolution (9:16 aspect ratio), optimized for TikTok Stories.
Yes, you can enter any TikTok username during the creation process. Make sure the username is correct as it will be displayed in the video.
We delete your uploaded photos and personal data within 24 hours after video delivery. Your privacy is our priority.
If you encounter any issues with your video, please contact our support team within 7 days of purchase. We'll be happy to help resolve any problems.
You don't need a TikTok account to create videos, but you'll need to enter the TikTok usernames you want to feature in your match video.
Absolutely! You can set any match date in the future. This is perfect for building anticipation for upcoming streams.
Still have questions?
Contact Support